Hue Support

    Frequently asked questions and product help

    Get support 

    Need help with your Philips Hue smart lights? Read our frequently asked questions, watch our how-to videos, get a product manual, or contact us.  

    Browse FAQs by category

    Hardware & Connectivity

    Solve issues with your Philips Hue hardware and problems connecting your lights.


    Find answers to questions about the various Hue apps and get help with software issues.

    Friends of Hue

    Get help using your lights with Amazon Alexa, the Google Assistant, Apple HomeKit, and more.


    Learn about ordering, shipping, and returning products when purchasing from Philips Hue.

    Watch how-to videos

    Philips Hue YouTube
    Browse how-to videos on the official Philips Hue YouTube channel. You can also watch them in the Hue app by navigating to the Explore tab and tapping How-to videos. 

    Watch how-to videos 

    Find a product manual

    Security Advisory

    Contact us

    We are always happy to help you

    Visit our social channels

    Response time: about an hour

    Available 24/7

    Help with orders

    Product and warranty


    Phone: 1-800-555-0050
    Monday–Friday, 8:30 AM–5:00 PM